About AbleCommerce
AbleCommerce provides you some helpful tools for solving issues. You will have access to an Error Log that audits and records most errors. This is especially useful when trying to diagnose problems or as a general check to make sure there are no serious issues with your store.
You will also be able to view the AbleCommerce About page for version information, which is critical when obtaining technical support, upgrading, applying patches, and checking for known issues. All AbleCommerce support information is based on your version and build number which is available from the About page.
The AbleCommerce About page will give you the information necessary
to obtain technical assistance, apply upgrades or patches, and
check for known issues.
You can access the About AbleCommerce
page from the Dashboard
menu. Click on the Help
tab to view a page similar to the one below.
About AbleCommerce
If you have a technical support issue, please copy the information from the field in the About AbleCommerce section. This will include your build number, and you will want to have this information available when reporting issues or requesting help.
Before reporting a bug, please check for known issues that may have been already patched. We also ask that you keep your installation updated with the latest service releases and/or upgrades available. Your Merchant Dashboard will include any software updates, so make sure to check this page when you login each day.
In the second part of the text field will be a long list of files and their versions. This list is being generated from the DLL files that reside in the \BIN\ folder of your installation. This can be useful if you have upgraded or applied a patch and want to confirm that the correct DLL was updated.
Support and Services
In this section, you will find links to our other websites and a link to this Merchant Guide.
Checkout our main website for new product information, pricing, and specials. The help site is our official source of technical support and documentation relating to installation, software requirements, and frequently asked questions. Our community forums is a great place to get involved. We're active and if you're looking for the latest happenings, they're likely to be found here.
Developers: api.ablecommerce.com
Contact Us with Sales Questions
We're available by phone if you should have any questions about the software or services we offer.
Call toll free within USA: 1-800-292-7192 or, for 1-360-571-5839 for outside US.
We are open Monday through Friday, 9am - 6pm Pacific.
Getting Started
If you are new to AbleCommerce, then this is a great place to get started. Simply follow the steps if they apply to you.
Here's a link to the Getting Started page in this guide, so you can follow along with the instructions from each section.