Configure > Maintenance

Anonymous User Maintenance

An anonymous user is any person (another computer) who has accessed your store and hasn't registered or logged into an existing account.  An anonymous user can also be a customer who placed an order but chose to not register at time of checkout.  

The anonymous user settings are used to provide information to the merchant regarding users who have not completed a checkout or registered in the store.  The data collected on these potential customers can be viewed in various reports.

Update the Anonymous User Settings

  1. From the Configure Maintenance page or using the top-menu, go to Configure > Maintenance.

  2. Find the Anonymous User Maintenance section as shown in the example below.

    anonymous.gif

 

The first section is used to determine how long (in days) the records for anonymous users are saved.  There is a report available specifically for this feature.  It can be found under Reports > Customers > Abandoned Baskets.

  1. In the Days to Save field, enter a value or leave blank to track forever.

The second section is used only for affiliate tracking.  If you use the affiliate feature, you can enter a value (in days) to retain information on anonymous users when they have an affiliate association.  

  1. In the Days to Save field, enter a value or leave blank to track forever.

  2. Click the SAVE button when finished.

Enable Anonymous User Checkout

By default, AbleCommerce does not allow anonymous users to checkout.  You can easily add this feature by following these simple steps.

  1. Go to Website > Content and Layout using the top menu.  This page will display all of your scriptlets alphabetically.

  2. Scroll down until you find the content scriptlet named "Checkout Page".

  3. Click the EDIT icon to view the Edit Scriptlet page.

  4. Modify the control object named "OnePageCheckout" by adding it's property as shown:

    [[ConLib:OnePageCheckout     AllowAnonymousCheckout="true"]]  

  5. Click the SAVE button when finished.

 

 
 
Related Topics

People > Manage Users
Search form and management of user records.

People > Affiliates
Provide special links to track business from associates.

Reports > Customers > Abandoned Baskets
Provides a summary of abandoned shopping sessions for your store.

Configure > Page Tracking
Record all user activity and see what pages users are looking at.