These instructions are intended for installations of AbleCommerce Gold.

License Keys for AbleCommerce Gold

 

Overview

Please take a moment to review this important information about AbleCommerce licensing.  An improperly requested license key can disable your installation.

 


Requesting a License Key

  1. Login to your Customer Account area.

  2. Click on the "Orders" tab.

  3. Click the linked order number.

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  4. At the bottom of the order invoice, you will see the "Request License Key" form.

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  5. Enter one or more license key requests using the form instructions, or by following the detailed instructions below.

    example request:  AbleCommerce Gold - LIVE key for www.ablesite.com
                               AbleCommerce Gold - DEV key for localhost

 

Type of License Key

There are two types of license keys that can be requested:

 

Version of License Key

The software version needs to be included in each request.  The version can be obtained from several places including the file name of the download.

  1. Login to your AbleCommerce Merchant Menu.

  2. At the bottom of the page, you should see the exact version of AbleCommerce you are running.

 

Matching FQDN (Fully-Qualified Domain Name) or IP/localhost

The name of the website you are installing to must match the license key.  If you are unsure of what information to provide in your request, simply look in the Address Bar of your browser to find the http address of your software installation.

e.g.  http://www.ablecommerce.com

AbleCommerce license keys can respond to any website name or IP address that you give in your request.  However, when installed, the license key will force a redirect to the name contained in your key data.  Make sure you request the correct website name, or your installation may become disabled.

TIPS

 


Receiving your License Key

How long will it take?

Most license key requests are fulfilled within a few hours or less.  At this time, the license keys will be sent during our normal business hours, Monday through Friday, 8am to 5pm, Pacific time.  This excludes weekends and holidays.  Make sure to obtain your license keys in advance if necessary.

After making your request, please allow up to 6 hours before contacting us again.  The license key(s) will be sent in an email to the current contact for the account.  It is the software owner's responsibility to keep the account profile updated and distribute any license key(s) as needed.

 

Where can I see all my License keys?

If you login to your Customer Account area, click on the License Keys tab to view all keys that have been issued.

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Installing a License Key    

The installation process requires that you access our website over a secure connection to validate the key.  You must be able to access https://www.ablecommerce.com from the server that you are installing to, or you will need to manually register your license key.

When you install a license key, make sure the key you've requested is associated with the same domain or IP used to access the install screen of AbleCommerce.  If the license key is not correctly associated, you may receive an error "HTTP 404 Not Found" or be redirected to the wrong website.

A license key can be installed with the software running or when it is no longer accessible through the browser.  

To begin, select one of the key update methods below:
 

  1. Installing a license during the initial installation - installing the software for the first time using your new key, or..

  2. Updating a key after installation - updating a working installation with a new key, or..

  3. Installing a license after the software has expired or is no longer accessible - installing a key manually.

  4. Updating the Commercebuilder.lic file directly - when you can't validate a license in the normal way.

 


1) Install a License Key during the initial installation

 

For new installations -

If you are installing AbleCommerce software for the first time and have your license key, follow the instructions below to install your key.

  1. From the Installation page, Step 1 of 2, find the section License Key.

  2. Choose the option "Provide my license key".

  3. Enter your license key into the field provided.

  4. If you can proceed to the next page without an error, then your license key is valid.

    If you receive an "HTTP 404 Not Found" error, or you are being redirected, then your license key does not match the name of the website you are installing to.  If this happens, you will need to re-request your license key and follow key update method #3 instead.

 


2) Update a License Key after installation

 

For working installations -

If you already have AbleCommerce installed, and you are able to access the Merchant Administration, follow the instructions below to update your key.

  1. From the Merchant Dashboard, go to Configure > Security > Licensing

  2. This will bring you to the Store License page where you should now see an Update License section.

  3. Enter your license key into the field provided.  

  4. Click the SAVE button.  You will be prompted with an 'Are you sure...' dialog box, click OK to continue.

    If you receive an "HTTP 404 Not Found" error, or you are being redirected, then your license key does not match the name of the website you are installing to.  If this happens, you will need to re-request your license key and follow key update method #3 instead.

 


3) Install a License Key after AbleCommerce has expired or no longer accessible

 

For expired or disabled installations -

If you have installed AbleCommerce and the evaluation period has expired, you should automatically be prompted to enter a license key when accessing any page.  However, if the "Key Update" page doesn't appear, then follow the instructions below.

These instructions assume that you have already removed your \Install\ folder.  If you have not removed this folder yet, you should be able to directly access the Update Key page by going to your store's website address and adding /install/updatekey.aspx to the URL.

e.g.  http://www.ablesite.com/install/updatekey.aspx

If the updatekey.aspx page is not available, then continue with the instructions below.

  1. You will need to access your AbleCommerce program files, either by FTP or directly from the server.

  2. Find the \App_Data\ folder.

  3. Delete the existing commercebuilder.lic file.

  4. Access your store (any page).  You will be redirected to an Update Key page.

  5. Enter your license key and update.

    If you receive an "HTTP 404 Not Found" error, or you are being redirected, then your license key does not match the name of the website you are installing to.  If this happens, you will need to re-request your license key and follow key update method #3.

   
 

4) Updating the Commercebuilder.lic file directly

 

For installations that are not accessible to the internet -

This option would be used if your installation is unable to communicate with our server and validate the license key we provide you.  If this happens, you will need to create and download your Commercebuilder.lic file.   

  1. Login to your Customer Account area.

  2. Find your order and request a pre-registered license key with your request.

  3. Provide the physical path to the root of this AbleCommerce installation.  (e.g.  c:\inetpub\wwwroot\ablecommerce\ )

  4. To install the key, find the \App_Data\ folder.

  5. Copy the new commercebuilder.lic file to this location.

  6. Access any store page with a web browser to confirm your license key is updated properly.

    If you receive an "HTTP 404 Not Found" error, or you are being redirected, then your license key does not match the name of the website you are installing to.  If this happens, you will need to re-request your license key and follow this key update method again.

   

 

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