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Help.AbleCommerce.com ~ The official source for AbleCommerce technical support and documentation.

 

 

SALES or SOFTWARE SUPPORT, CALL 1-800-292-7192

GETTING STARTED

UPGRADES and INFO

 

ABLECOMMERCE SUPPORT RESOURCES

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Forums.AbleCommerce.com - Join our active community, get help from staff, developers, partners, and meet great AbleCommerce customers!

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Wiki.AbleCommerce.com - Our community knowledge base includes information on the API, customization, data imports, sample scripts, and much more!

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AbleCommerce.net - Try our new universal search engine.  This searches through all of our sites, including help, forums, and the main website.

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Customer Account Login to your account if you need to request a license key, download software and upgrades, or obtain technical support.

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Contacting Technical Support

  • Open a support ticket: This is your best option for support.  Open a support ticket by logging in to your account.

  • Call: You can call 800-292-7192 x2 for assistance, and we can answer quick questions.  For more difficult support questions, you will need to open a support ticket.

  • Online Chat: You can chat with us and we'll be happy to answer quick questions, but for advanced technical assistance, you will need to open a support ticket.

  • Operating Hours:  Monday - Friday, 9am to 9pm (Eastern)

  • Upcoming 2016-2017 Holidays:  Closed on Monday, December 26th and Monday, January 2nd.

 

GETTING STARTED
AbleCommerce 7

 

FAQs AbleCommerce 7

 

Announcements

11/07/2016
Important information to enable the new security protocol TLS 1.2.  Please see this FAQ: Enabling Support for TLS 1.2

09/02/2016
MasterCard and PayPal Patches for AbleCommerce Gold R9 through R11.  Stay updated with changing technologies and install this patch to be able to accept the new Series 2-BIN Mastercards and PayPal's secure updates.

08/30/2016
Service Release 1 for AbleCommerce Gold R12.  This is a free download.  The cumulative patch fixes a few issues - most are minor, so review the change log to see if you are affected.

02/15/2016
For AbleCommerce Gold R10 installations, you can apply a Payment Patch for Gold R10 if you are using the Recurring Orders feature, Taxcloud, or partial payments.

02/10/2016
Service Release 1 for AbleCommerce Gold R11.  This is a free download.  The cumulative patch fixes a number of important issues.  Please install this patch if you are running Gold R11.

01/11/2016
It's that time of year for another USPS update.  This one applies to merchants using the "Standard Post" method.  Changes go into effect on 1/17/2016

12/18/2015
For AbleCommerce Gold R11 installations that are using the new Secure All Pages feature, please download and install the SSL patch.

11/21/2015
Authorize.net CIM changed their API for Stored Payment Profiles on November 3rd 2015.  Patch instructions and downloads available.

10/08/2015
It's time to Upgrade to AbleCommerce Gold R11 before the holidays!  Lots of new features and improvements.  See the change log for more information.

09/21/2015
Service Release 1 for AbleCommerce Gold R10.  This is a free download and fixes a few important issues.  Please install this small patch if you are using Gold R10.

05/22/2015
USPS is requiring another update to their RateV2 International  API on May 31st, 2015.  A free patch is available for  AbleCommerce Gold installs.  Pending approval by USPS, a change to the domestic service name may be required.

05/05/2015
Security Update needed for Gold R10
Download a new CommerceBuilder.dll to fix an issue that can occur if an admin user is logged in and then logs in using a customer account without logging out first.
Download and patch your R10 installations.

03/17/2015
Upgrade to AbleCommerce Gold R10
Responsive website design theme is now available, along with two major integrations with ShipStation and TaxCloud.  Happy Saint Patrick's Day!

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AbleCommerce is PCI Certified
PA-DSS v1.2, 3.0, 3.1