Feature Requests
Send an email to Features@AbleCommerce.com. We love your
feedback!
The information you share with us will be used to shape future
versions of AbleCommerce.
Bug Report Requirements
First, check to see if the issue is already fixed...
See if the issue
has already been fixed at help.ablecommerce.com.
Use the Table of Contents to find upgrades, free service releases
and hot patches, as well as change logs showing the specific
issues fixed between each version. If you can't
find any information at the help site, check to see if the
issue can be reproduced in a default installation without
customization. If you are not
certain that you have a valid issue, it might be best to search,
or ask about the issue in our community
forum.
We also have priority support available
for purchase. If the support case resolution is determined
to be a valid bug, there would be no charge to your account.
Please keep in mind that a software defect, or bug, is an issue
that affects many customers. If you are the only one experiencing
the issue, then it's not likely a bug.
Then, gather information about the issue...
Find your AbleCommerce version and build.
- Login to your Merchant Administration and view the page footer,
or go to the Help > About page to
find this information.
Be able to provide the exact steps
to reproduce the issue.
- This is very important and should include any setting and
configuration information. Provide all necessary details
to reproduce the issue.
Provide any error messages, or state
what the program should have done differently.
- You may include attachments, pdf, txt, gif, and jpg will
be accepted.
Steps to report a bug
Send an email to Bugs@AbleCommerce.com and include all
bug report requirements from above. An
incomplete bug report will not be reviewed. Your issue will be submitted to our development team.
What happens to my bug next?
The development team will review new bug reports at
least once a week, or as needed for critical issues.
When your report is reviewed, a developer will first
determine if the information given is adequate and meets the
minimum requirements given above. If you have provided a valid
bug report, then the issue will be accepted for further testing.
It may take up to one additional week for reproduction attempts.
During the testing process, we will try to reproduce
the issue using the current version of AbleCommerce.
If the issue is a confirmed bug, the development team will
log it and set a severity*. Although we cannot guarantee that
every issue will be fixed, we do attempt to resolve bugs in
upcoming versions, a service patch, or hot patch for critical
issues.
If you do not receive a personal response back within
2 weeks, then the reported issue wasn't considered a software
defect.
* The severity of any issue will ultimately be determined by the
change review team. If an issue is determined to be critical or
security related, a hot patch or work-around may be provided.
If you require technical support assistance with AbleCommerce,
then please purchase priority support time,
and open a support case. With a priority support purchase,
we do not charge for our time if the issue becomes a confirmed
software defect.
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