Report a Bug


Please review this page BEFORE reporting a software bug.  All issues reported will be confirmed in our own development environment and must be reproducible.

  • Open a case from this page ONLY for reporting bugs.

  • We cannot help you with customization issues.

  • Effective 8/1/2008 - All AbleCommerce 4.x and 5.x issues are paid support.

REQUIREMENTS

Before reporting a bug, you need to make sure it is reproducible in the latest build available. If you can reproduce the bug in the latest version available and are using un-modified store templates, then please report it. In order for us to determine whether the bug is valid, you need to include detailed information.

 

To Report a Bug

  1. Make sure you have your AbleCommerce version (e.g. 7.0) and Build number (e.g. ####) available.  
    You can find this information by logging into your Merchant Administration, then go to the Help > About page.

  2. Know the type of database you are using.

  3. Know the operating system.

  4. Include the steps to reproduce the issue.  This is very important, so be as descriptive as possible.

  5. If you have an error message, be sure to include it with your bug report.

  6. Login to the store, and open a case

 

After a new bug is reported, it may take up to a week to confirm whether or not it is valid. If valid, it will be entered into our bug reporting system, and you will be kept updated of any additional information or resolutions.

An invalid bug is one that we cannot reproduce on the latest version of the software. In this case, it may be advisable to purchase support time for additional help. Keep in mind, that if we are to verify a bug, there would be no support time charged to your account.

Bugs are fixed as the developers determine necessary. We provide no guarantees that a bug will be immediately fixed unless the severity prevents the use of a major feature or an acceptable work around cannot be determined. The correction of a bug is at the sole discretion of our development team and in many cases a patch or code fix will be provided.

 

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